Magic Online Banking

Help Center

Welcome to TheBANK's Customer Service Center...


We are committed to providing you with the best quality personal service.


Our Customer Service Center hours are:

Monday-Friday (8:00 a.m. - 6:00 p.m.)  |  Saturday (8:00 a.m - 1:00 p.m.) 

You can reach us at 618.656.0098 or 866.545.0098. 

The following options will simplify your request for service. Please choose the one that best fits your needs.Your request will be submitted to us through our secure server. Your privacy is a top priority and we've taken steps to make sure your information remains confidential.

I HAVE A GENERAL QUESTION ABOUT ONLINE BANKING

I HAVE OTHER QUESTIONS REGARDING MY ACCOUNT

I HAVE A GENERAL QUESTION ABOUT MY ATM/DEBIT CARD

  • I need to report that my MagicCheck/Magic Touch Card was lost/stolen
  • I would like to dispute an ATM or Merchant PIN transaction
    • Although I did initiate this transaction, I'm disputing because...click here to the Dispute Claim Form.
    • This was an unauthorized transaction...click here for the Fraud Claim Form.
  • I would like to dispute a Signature or Internet Debit Card transaction
    • Although I did initiate this transaction, I'm disputing because...click here to the Dispute Claim Form.
    • This was an unauthorized transaction...click here for the Fraud Claim Form.