Magic Online Banking

eGuard

Now the latest fraud prevention tool, eGuard, will provide you an extra layer of security while performing online transactions.

 

What Does This Mean for You?

You may be prompted to enter a one-time password that you’ll receive via SMS text message during a transaction from participating online merchants. This is not a fraudulent text; this is our new eGuard system protecting you from online fraud. Also you may be asked simple security questions such as date of birth or zip code residence to identify yourself. 

eGuard - Frequently Asked Questions

Q. What is eGuard?

A. eGuard is TheBANK’s new risk based solution that provides an extra layer of security for online transactions from participating online merchants.

Q. Will I have to enroll on MasterCard’s website?

A. No. With eGuard, you will automatically be enrolled in the new service.

Q. Will I still be required to create a password?

A. No. Your authentication will be done via a one-time password (OTP). The OTP will be sent to you via SMS text message.

Q. What is the short code for the text message?

A. Messages will come from short code 732-873

Q. How will the message read?

A. 123456 is the One time Passcode (OTP) for your card ending with 1234.