At TheBANK of Edwardsville, confidentiality is a top priority when it comes to customer information. We would never distribute or sell any information to others about our customers. We understand that you have placed your trust in us and we honor that relationship with the highest regard.
Cookies and How We Use Them
Cookies are used primarily for administrative purposes, to improve your experience with TheBANK’s website.
Our Web Site is designed to offer you information about TheBANK's products and services. This site does not contain information dealing with customer accounts.
Magic Online -- our Internet Banking Service -- has built-in security features to assure your information remains confidential:
- Your account numbers never appear on Magic Online. That's why you choose how you would like your account names to appear on screen.
- You have the option of changing your ID number and Password as often as you feel appropriate.
- Your information on Magic Online is protected by Secure Socket Layer (SSL) technology - the highest level of Internet security available.
When you sign up for Magic Online Banking, we'll give you a 12-character ID number and a four-digit Password.
Please feel free to contact our Customer Service Center at (618) 659-0098 or E-mail us at firstname.lastname@example.org anytime with questions about Magic Online.
Please remember that your email communication to us is not secured. Therefore, for your protection, please do not provide personal or account information in your email. However, if you need to send personal or account information to us, please use our secure email feature in Magic Online Banking.
Your Privacy Is Important To Us
As an additional way to protect our customers financial information, we are now asking customers to establish an account inquiry password for their accounts. We will simply ask you for your password when you call in the future to verify your identity before sharing any financial information.
Your password can be up to 15 numbers or letters. We suggest that you choose something that you will remember. An example of your exclusive password could be the name of a childhood pet. Please do not share it with anyone who is not an authorized signer on your account.
If you would like to set up a password on your accounts, simple call us at 618/659-4430 from 8:00 a.m. to 4:30 p.m. Monday through Friday. Once you have called, we will mail you a form for you to choose your password. This form will need to be signed and returned to us.
To help the government fight the funding of terrorism and money laundering, we are required to ask for, verify and record information to confirm your identity.
What this means to you: When you open a deposit or trust account, a safe deposit box, or request a loan, we will ask for your name, address, date of birth, and other information that will allow us to identify you.
We may also ask to see your driver’s license or other identifying documents.